Hospitals: Why your B2C is going to be B2B

For the longest time, hospital marketers have been focused on marketing to consumers. But as referral patterns continue to shift, doctors will be our focus. In the 11 years I’ve spent in healthcare marketing, I have seen hospitals shrink or even eliminate their physician liaison programs. But, I think they’re going to resurrect them. Physicians … Read More >

6 Tips for Engaging Self-Pay Patients

Despite The Affordable Care Act’s individual health insurance mandate, a recent study shows nearly 1 in 4 people are still uninsured. These findings underscore a growing movement among patients who would rather pay for care only when they need it. What’s surprising is they’re having a hard time finding hospitals willing to work with. Nine … Read More >

5 Tactics for Incorporating Readmissions Rates into Your Marketing

With the steepest penalties to date, this week marks the latest expansion of CMS’s Hospital Readmissions Reduction Program (HRRP). The good news is that readmission rates are actually decreasing for the first time since 2009. The timing couldn’t be better because consumers are starting to take notice. If you aren’t already talking about readmissions in … Read More >