Home consumerism
COVID-19 safety and prevention protocols normalized advances like virtual visits that otherwise would have taken years to gain acceptance. Consumers and healthcare organizations alike benefitted. They’re clamoring for more. Patients are now seeking — no, demanding — more information, choices and value from healthcare organizations. This shift brings implications for marketing. And, we are here…
Hospitals that prioritize patient-centric services like virtual appointments, online scheduling, and user-friendly tools stand out as consumer-friendly organizations.
Hospitals spent $1.5 billion on marketing last year. However, marketing alone is not enough to get patients to choose one hospital over another. Cost and quality data offer an objective view of a hospital’s ability to provide value-based care. But patients aren’t using this information either. This begs the question: What’s really driving patients to…
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