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Healthcare Social Media Marketing Agency

Is social media feeling high effort, low return? We’ll help you build a plan to grow your accounts and drive the results you’re looking for.

 

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Stuck in this cycle?

We’re familiar with the social media woes that plague in-house healthcare marketing teams. You’re buried under content requests, multiple accounts, and other projects. So buried that you rarely get time to look up and see if your strategy is working (for you or the algorithms).

Aaron Watkins headshot
Social engagement starts with great content, a truth that Aha Media knows well. They marry content strategy with a holistic approach to social engagement to find what will inspire action, spark emotion, and motivate audiences to share content.
Aaron Watkins, Former Senior Director of Internet Strategy
Johns Hopkins Medicine

Get a social media checkup

You might think you just need to post more often or hire more content creators. But if you don’t have a documented social media strategy (or if yours is from a few years ago), start there. We’ll help you redefine how you use social media to grow your presence and meet your goals.

two doctors reviewing notes on tablet

What we’ll achieve

We know the challenges you’re up against and bring 2 decades of experience solving them.

  • Stand out from all the health brands that sound the same

  • Repurpose long-form content in a way that works on social

  • Trade random posts for a focused, evidence-based strategy

  • Align your accounts while preserving each hospital’s uniqueness

Experienced social media strategists for healthcare

Our hospital social media marketing history runs deep. Aha Media Group has been around long enough to see the rise and fall of iconic platforms — RIP, Myspace — but we aren’t out of touch. We know what works on social media, and we have the results to back it up.

What we help with

  • Lack of ROI from social media
  • Poor social engagement
  • Team silos affecting consistency
  • Unwieldy satellite accounts
  • Reactive social content creation
  • High-effort, low-reward traps

Our healthcare social media services

  • Social media audits
  • Hospital social media strategies
  • Account launch strategy
  • B2B healthcare social media consulting
  • Platform-specific strategies
  • Social media content creation

Why work with us?

What’s the difference between Aha Media and other social media agencies? Our focus on healthcare (since 2005!), content strategy, and operations. We help set up the systems and strategies to drive the results you need.

 


  • Sustainable strategies

    Social media strategies only work if you can consistently implement them. We build a feasible plan that maximizes your resources.


  • Platform-specific advice

    Algorithms change often, and your content needs to feel native everywhere to work. We share the latest recommendations.


  • Data-driven tactics

    You need an evidence-based healthcare social media strategy you can share with leadership. That’s what we’re here for.


  • Proactive content planning

    Feel like you’re always playing catch up or falling behind on posts? Let’s put the systems in place to plan further ahead.

Our strategy process

We’re here to lighten your workload — not add to it. We’ll kick off the project, handle the logistics, and return with insights, ASAP.

Aha media Group Account Manager Team
1

Kick off quickly

Your Aha Media account executive will bring in the right team for your goals and schedule the kickoff call to get aligned.

woman sitting at desk with laptop and external monitor
2

Audit your accounts

What goes into a social media strategy project? Interviews, analytics reviews, competitive analyses, and more.

Two women reading papers together and smiling.
3

Implement the strategy

We share prioritized action steps and quick wins, then help you execute the recommendations.

What’s included?

Our healthcare social media services focus on what you need.


  • Social media audit

    Get a clear view of how your accounts are performing, how they work together, and what’s needed to grow.

  • Platform-specific strategies

    Long gone are the days of copying and pasting across platforms. We define how to perform on each one.

  • Algorithm insights

    We pull benchmarks and research to ground your healthcare social media strategy in evidence.

  • Competitive insights

    What are your competitors up to on social media? We analyze their strategies and report back with opportunities you can act on.

  • Social media workflows

    How do hospitals sound consistent across departments, locations, and satellite accounts? Governance. We build it.

Frequently asked questions

What does this work entail? Here’s what you need to know.

Your social strategy outlines how you show up on each platform as one engaging, consistent brand. It includes:

  • Brand standards: Outline your brand voice, tone, messaging pillars, writing style, and design elements to ensure consistency across every channel.
  • Your audience: Who are you aiming to engage on each social account? What information do they need? What types of content do they like?
  • Platform-specific best practices: What works on Instagram? LinkedIn? Facebook? YouTube? Document how team members should adapt content for each platform.
  • KPIs: How will you demonstrate to stakeholders that your efforts are working? Track audience growth, click-throughs, shares, comments, and profile views.
  • Social media governance: This includes your social media editorial calendar, content workflows, content request process, and templates for content briefs.
  • Risk management policy: Proactive healthcare social media strategies include risk management. How will you respond to vulgar language or negative comments? What will you do when someone leaves a comment with their private health information?

Our social media audits help healthcare marketing teams answer key questions about their strategy:

  • Are you using the right platforms?
  • Who makes up your audience on each one?
  • What kinds of content are most successful? Which content isn’t working?
  • Does your content feel native to each platform?
  • How can you realistically incorporate more video content in your social strategy?
  • Is your brand presence consistent across all accounts? If not, what’s going wrong?
  • How can you govern and align accounts managed by different departments?
  • Are there any old or unknown accounts impacting your authority?
  • How does social media fit into your greater content marketing strategy?

No, we see the best results when hospitals manage their accounts in-house. Here’s why:

  • Access to information: Your team has direct access to internal news, community events, calendars, and photo ops. If you work with a healthcare social media management agency, they’ll have to bug you for this information.
  • Authenticity: It’s easier for in-house social teams to create content that reflects your true culture and brand. Knowing your brand from the inside is a big advantage.
  • Operations: In-house teams are better positioned to manage day-to-day audience engagement and crisis communications.

We aren’t here to post on your behalf or create all your posts. We’re here to help you use your social media presence effectively.

All of them, and none of them. Several social media platforms work for healthcare, including Instagram, LinkedIn, Facebook, Threads, YouTube, TikTok, Doximity, and X (fka Twitter).

Should you be on all of them? That depends on where your audience lives and how you want to engage them. We get this question a lot and help clients answer it by looking at the data.

Stop guessing what will resonate

Let’s define what great social content looks like for your brand.